Last Modified on October 12, 2018
User's Acknowledgment and Acceptance of Terms
Overview of our Virtual Secretarial, Social Media & Video Marketing Services
To ensure the quality of the BusyGal Friday VA Services experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your BusyGal Friday VA Services account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All BusyGal Friday VA Services plans are governed by a signed agreement, each of which has a time duration of 1 to 12 months of continuous service based upon the signed agreement. In the case of Virtual Assistant hours - if contracted hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All BusyGal Friday VA Services plans are recurring, monthly subscriptions that can only be cancelled upon 14 days written notice, sent certified mail to our mailing address at 17304 Preston Road, Suite 800, Dallas, TX 75252.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of BusyGal Friday VA Services shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks | Virtual Secretarial Tasking
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your secretary should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
Occasionally our users will submit a task that falls outside the scope of services (for example: the task requires deep domain experience, is a project and not a task, etc). When this happens we'll discuss this with you in order to resolve the issue.
If you ever feel like our service could be better, you can contact us by telephone or email us at Felicia@BusyGalFridayVA.com. For a list of examples tasks that we will and won't do, please look in your "New Client" Packet under the "What We Do" page. That should give you a good idea of what we're able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your BusyGal Friday VA completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available in social media marketing, video creation, website development (in partnership with maWebcenters), and virtual assistance. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
For our Secretarial VA Services:
The Professional & Getting Started Packages
Notwithstanding Clause 9 of the agreement which you will have signed prior to purchase, you can cancel within the first 72 hours after purchasing this Virtual Assistant service with no additional fees or hassle. We will simply refund you the month, minus 3 days that we will have worked on your project. If you cancel after the 72 hours we will not charge you for the following month, but we won't be able to refund you at that point. You can of course finish up your remaining time within the initial month of service with us. Just email us at Info@BusyGalFridayVA.com and ask us to cancel your account. We'll be sad to see you go, but we won't hold you back.
For our Social Media Marketing & Social Video Marketing Services:
The Social Media Awakening Month To Month Package
After your FREE consultation should you decide that you want to hire us, we will send you an invoice which must be paid in full prior to us commencing work on your project. As above, you can cancel within the first 72 hours after purchasing with no additional fees or hassle. We will simply refund you the month, minus the 3 days that we will have worked on your project. If you cancel after the 72 hours we won't be able to refund you at that point. Additionally, due to the nature of the work that encompasses Social Media, all work will then cease upon your behalf. Just email us at Info@BusyGalFridayVA.com and ask us to cancel your account. As above, we'll be sad to see you go, but again, we won't hold you back.
Baby Steps & Rock Star Monthly Packages
You will have to sign an agreement which we will send after your FREE consultation should you decide that you want to hire us. Notwithstanding the agreement, you can cancel within the first 72 hours after purchasing with no additional fees or hassle. We will simply refund you the month, minus 3 days that we will have worked on your project. If you cancel after the 72 hours we will not charge you for the following month, but we won't be able to refund you at that point. Due to the nature of the work that encompasses Social Media, all work will then cease upon your behalf. Just email us at Info@BusyGalFridayVA.com and ask us to cancel your account. As above, we'll be sad to see you go, but again, we won't hold you back.
Video Marketing Services Packages:
When you want to hire us, just let us know and we will send you an invoice which must be paid in full prior to us commencing work on your project. We will begin work on your video 24 hours after your payment has cleared, but you have 48 hours after paying the invoice wherein no additional fees or hassle will be assessed. We will simply refund you the amount you have spent, minus 25% of the purchase price of the video project. If you cancel after the 48 hours we will not be able to grant you a refund. Just email us at Info@BusyGalFridayVA.com and ask us to cancel your order.
Termination of Service
In darker news, we reserve the right to terminate the service of an BusyGal Friday VA Services client at any time - for any reason. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
If the client is abusive to his/her assistant or any other BusyGal Friday VA Services team member
To the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with the company for any reason, whether voluntary or involuntary, with or without cause, I will not directly or indirectly solicit any of the Company's employees to leave their employment at the Company. Should a client's solicitations be responsible for an employee leaving the company, BusyGal Friday VA Services reserves the right to assess a one-time fee equivalent to one year of client's monthly subscription to BusyGal Friday VA Services.
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